Return Policy

We aim to make your shopping experience smooth, but please review the following policies regarding returns and exchanges:

1.  Eligibility for Returns

• Items must be unworn, unwashed, and with original tags attached
• Returns must be requested within 7 days from delivery
• To initiate, contact customer support at support@dripcloset.net

2.  Store Credit or Exchange Only

• Returns are eligible for:
  • Store credit, or
  • Exchange (same item or equivalent value)
• Only the item price is covered
• Shipping fees are non-refundable

3. Return Shipping Costs

• Customers are responsible for return/exchange shipping fees
• Exception: If the item was incorrect or mispacked, we will cover shipping

4. Incorrect or Mispacked Items

• Report within 5 days of receiving your order
• Contact support@dripcloset.net for assistance
• We will:
  • Provide a return shipping label
  • Cover return shipping costs
  • Reship the correct item (if available), or
  • Issue a full refund if unavailable
•  Mispacked items cannot be returned to physical stores

5. Exclusions (Non-Returnable Items)

• Items ordered more than 7 days ago
• Items purchased using store credit
• Items no longer available for sale
• Items purchased from physical stores (final sale)

6. Return Timeline

• Approved returns must be shipped and received within 10 days
• Failure to meet this timeline will result in cancellation of return authorization

7.  Additional Steps

• After shipping your return, email your tracking number to:
  support@dripcloset.net
• This ensures faster processing of:
  • Store credit
  • Exchange
  • Refund (if applicable)

8. Important Notes

• Report incorrect or mispacked items within 5 days
• Return shipping is covered only for incorrect items
• If replacement is unavailable, a full refund will be issued
• Additional limitations may apply depending on the case