Refund policy

We aim to make your shopping experience smooth, but please note the following policies regarding returns and exchanges for Domestic Orders:
Eligibility for Returns:
Items must be unworn, unwashed, and have original tags attached.

Returns must be initiated within 7 days of delivery by contacting customer service.
Store Credit or Exchange Only:
Returns are eligible for store credit or an exchange, covering the purchase price of the item only (shipping fees are non-refundable).

Customers are responsible for return/exchange shipping costs unless the item was mispacked.
Incorrect or Mispacked Items:
Contact customer service within 5 days of receiving the wrong item for assistance. We’ll provide a return label and cover return shipping.
Once received, we will reship the correct item (if available) or issue a full refund. Mispacked items cannot be returned to stores.

Exclusions:
Items ordered more than 7 days ago, purchased using store credit, or no longer available for sale cannot be returned or exchanged.
Store purchases are final sale and not eligible for returns or exchanges.

Return Timeline:
Approved returns must reach our warehouse within 10 days of receiving your return label, or the return authorization will be canceled.
Additional Steps:
Email your return tracking number to support@dripcloset.net to ensure prompt processing of your store credit, refund or exchange.

Note: Contact customer service within 5 days if your item is incorrect or mispacked. Return shipping costs will be covered for these cases, and you will receive a full refund if item is no longer available or reshipment of the correct item. Additional limitations may apply.